Warranties

25 Years

GFE, LLC will warrant its labor and workmanship for 10 years. GFE, LLC will also provide a 5 year Roof Penetration Leak Warranty beginning from the job completion date. If in the event of a defect in workmanship or leak caused by Company’s roof penetration(s), Company will repair the defect in workmanship and or repair the roof penetration leak at no charge. To obtain service under this workmanship warranty and/or roof penetration leak warranty, Customer must give written notice to Company identifying the: (a) complete address of the original work performed; (b) the date of the job completion; and (c)  the nature of the defect.  Equipment warranties are granted from the manufacturers and transferred to the Owner. GFE, LLC does not warrant the equipment under any circumstances. EXCEPT FOR THE WARRANTIES SET FORTH IN THIS AGREEMENT AND ANY SOW, EACH PARTY EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

What are the average costs and types of costs during the 25 years we might incur (inverter replacement, system maintenance etc?) that aren’t covered by our initial investment or the warranty. Solar panels don’t tend to fail. Of 10,000+ panels installed only a handful have failed. What is more likely to fail is the inverter, which is a power electronic device. We are installing Enphase IQ7+, which are known for having extremely high reliability rates. Since we are installing 79 of them on the roof, there is a possibility that one might fail over the course of 25 years. Typically, they are DUA (Dead Upon Arrival) or fail in the first 2 years. They product warranty for microinverters is 25 years. The labor is 2. You can extend the labor warranty to 10 years for an additional $15/microinverter (one-time cost) Labor Protection Plan offered by Enphase that we would purchase on your behalf. Other than that, there are really no moving parts, so there is little to no chance the balance of system components go bad (disconnect, wire, pipe, breaker) unless some sort of critter or human acted in some criminal

If equipment fails and warranty covers, who pays for the labor to reinstall the equipment? If GFE, then where is this specified in contract? Please let us know for each component. If it’s a solar panel, REC will pay us to fix it. If it’s an Enphase microinverter, it depends on whether you’ve purchased the Labor Protection Plan or not. 2 years if you don’t, 10 if you do. This is not listed in the Agreement because it is a manufacturer’s warranty. You get it after we register the product following the install. Our team will do this on your behalf.

Where is guaranteed peak power year 1 and year 25 stated in contract. We do not have a Production Guarantee in our Agreement. Our models are extremely conservative and we’ve already assessed the site thoroughly. We have 5-star reviews on all internet platforms. You can easily access our service department by filling out a service ticket at goodfaithenergy.com/form. If we’ve run a bad model, we’ll own up when you show us your case after a full 12-month solar cycle. We will own up to any mistakes. That’s the only way you can keep up a 5-star reputation.

Is the service department in house or subcontracted out? All labor (outside of roofing work) is in-housed by GFE. We have several employees working within the service department. I would encourage you to use the service ticket tool as a test and see how quickly the team gets back to you?