Service & Maintenance

We can service your system, even if we weren’t the one’s to install it.

Service Your System

Commonly Asked Questions

There are several factors that could be causing your system to appear offline.

  • Is your wifi router connected to the internet? A good way to check is to simply try to open up a website on your computer or phone’s internet browser.

There are many reasons why they may not appear to be working on your app. Enphase has great solutions that may be of help:

https://support.enphase.com/s/article/Service-on-the-Go?r=64&ui-knowledge-components-aura-actions.KnowledgeArticleVersionCreateDraftFromOnlineAction.createDraftFromOnlineArticle=1

In most cases, solar panels will be cleaned after a good rain shower, but sometimes, especially during high pollen counts, or leaves falling, panels may need to be cleaned.

Additionally, solar panels do experience around 0.5% degradation over time. This is normal.

https://support.enphase.com/s/article/Has-your-system-stopped-reporting-data-Has-your-Internet-WiFi-password-or-Internet-provider-changed-Start-here-to-get-your-system-back-up-and-running

https://www4.enphase.com/en-us/support/how-do-i-grant-or-remove-company-access-system-monitored-enlighten-0?msclkid=3fb7fddcab0811ec96b217d11d83ead7

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