Texas Solar Warranties
The Good Faith Energy warranty agreement, covering workmanship, product warranties, exclusions, and how to file a claim.
What Products and Services are Covered?
All component parts, including solar PV modules, inverters, energy storage system (ESS) components, transformers, and other renewable energy equipment system components are covered under the applicable manufacturer warranties, and Good Faith Energy, LLC ("GFE") DOES NOT warrant the cost of removing and replacing these parts. However, manufacturers may offer full or partial reimbursements in certain situations at the discretion of the applicable manufacturer. Notwithstanding the foregoing, GFE warrants its workmanship and related failures based on the warranty provision previously noted in the Master Services Agreement (MSA).
Limited Workmanship Warranty
The workmanship warranty period begins on the day of system operational commissioning, specified by the first date in which the solar panels, inverters, and batteries are registered to the manufacturer. If during this period there is a system or component breakdown, or degradation of electrical output more than 15% as a direct result of an installation defect in GFE's workmanship, and not the result of normal performance degradation over time or component failure, GFE shall, at its sole option, repair, replace or refund the contract price or portion thereof as necessary compensation. Such repair, replacement, or refund shall be the sole remedy provided by this warranty agreement and shall satisfy all of GFE's liability with respect to this warranty. Furthermore, GFE shall be held harmless of any circumstantial failures of pre-existing site electrical equipment, defective devices, tampering, and negligence of any party other than GFE following the completed installation, at any time, unless failures are directly attributable to GFE's negligence in installation or design.
There may be circumstances of flickering lights, false trips of circuit breakers, common or differential mode electrical noise, or other unforeseen phenomena due to equipment interactions beyond the control of GFE. GFE shall research, report and advise on corrective measures in response to these events, if they occur, with the support of applicable manufacturers. GFE shall not be held liable for the aforementioned events, or other unmentioned events, unless they are directly related to negligence in installation or design.
Limited Product Warranties
The following are limited warranties for the specific products installed by Good Faith Energy.
| Product | Performance Warranty | Labor Warranty |
|---|---|---|
| SPAN Smart Electric Panel | 5 Years | 2 Years |
| Tesla Powerwall | 10 Years | 5 Years |
| Enphase IQ Battery 5P | 15 Years | 5 Years |
| Enphase Microinverters | 25 Years | 2 Years |
| REC Solar Panels | 25 Years | 25 Years |
Please note that these limited product warranties, including their duration, are subject to a number of important exclusions and limitations, which are defined elsewhere in the warranty document. Regulated by the Texas Department of Licensing and Regulation. TECL: 31876.
Limited Roof Penetration Warranty
GFE offers a roof penetration weatherproofing warranty on any structure roofing surfaces defined by the PV-1 section of a project's engineering design plan set. GFE is not liable whatsoever for roof surface defects or resultant leaks on structure roofing surfaces unaltered by any installations performed by GFE at any point in time.
General Exclusions
GFE shall not be liable for lapses in communication with any internet connected devices installed following the completed installation. Owners will be charged for internet troubleshooting in accordance with service contracts defined elsewhere in the warranty document. Guidance for self service of internet connection is provided free of charge. This warranty shall be void if:
The system is not operated and maintained in accordance with the written operation and maintenance specifications provided to the Owner.
The product has been modified, repaired, or reworked in a manner not authorized, nor performed by GFE or GFE directed subcontractors.
The equipment has been tampered with, physically altered, damaged, abused, or operated outside the limits of its electrical, environmental, or use specifications.
Warranty Disclaimers
GFE markets and sells solar production. GFE does not in any way sell, warranty, or guarantee any utility bill reduction or offset. It is common that after installing a solar array, a system owner will slowly, or sometimes quickly, increase their electrical consumption over time. GFE is not responsible for utility billing costs. GFE is responsible for a production amount in watt hours (Wh) or kilowatt hours (kWh) specified in sales and installation agreements. Increases in utility billed dollar amounts are generally not reflective of a given system's performance if no issues are detectable in the system.
In approximately 5% of installations, the possibility exists that there may be very technical and elusive problems with a given system, not related to incorrect design or installation and not related to GFE technician workmanship error. While most solar and battery storage system service related issues are simple to navigate, this is not always the case. In extreme cases, it can take months to illuminate and correct functional obstacles to proper system performance. GFE shall not be held liable for any consequential damages relating to any solar or battery storage system being non operational or less than fully operational for any time it takes for GFE to diagnose and repair or restore full functionality.
A solar or battery storage system may, by nature of technical electrical and signaling interactions between equipment, require additional equipment that cannot be reasonably accounted for within the initial sales and design process. These include, but are not limited to, electrical filtering, digital system analysis and calibration via manufacturer designed computer software, and specialized service equipment such as power quality analyzers, oscilloscopes, and high potential testers. These may be located within the solar or battery storage system itself, in preexisting site electrical systems and devices, or in electrical systems and devices located on adjacent properties.
GFE is in no way liable for such unpredictable circumstances as these are not negligence or a defect in workmanship. In some cases, manufacturers may provide expense reimbursement for upgrades, labor cost, or specialized equipment. In other cases, the Owner will be solely responsible for such costs.
Scopes of Service GFE Does Not Provide or Warrant
Claims Process
To make a claim under these limited warranties, submit a service request and a Good Faith Energy representative will contact you after receiving your submission.
Submit a Service Request
Start your warranty claim on our service page.
service@goodfaithenergy.com
Email our service team directly.
(972) 777-6937
Call or text us anytime.
4122 Billy Mitchell Dr
Addison, TX 75001
Regulated by the Texas Department of Licensing and Regulation. TECL: 31876.
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