Since 2014, Good Faith Energy has striven to provide the highest standard in the solar & battery industry for post-installation service. Inevitably, that has come at a significantly steep financial cost. To continue delivering top-tier service in a financially sustainable way, we can no longer cover the cost of fixing system failures that are not caused by installation mistakes made by GFE. Instead, we’re introducing a new system protection plan, the Guardian Plan, designed to keep your system running smoothly while giving you more control over how you manage non-warranty related costs.
Introducing the Guardian Plan
Solar and battery system owners now have the opportunity to invest in our Guardian Service Plan, a cost-sharing model that helps distribute maintenance expenses across the entire community of system owners. This approach ensures ongoing serviceability and reliability for your renewable energy system while keeping individual costs lower.
Our pricing structure is designed to be fair and beneficial—just one to two service visits per year can make the plan pay for itself. Widespread adoption is key to maintaining system longevity, enhancing the customer experience, and supporting the collective success of solar and battery system owners.
Why the Guardian Plan?
Solar energy systems are built to last, but like any technology, they require occasional servicing. Rather than paying high one-time service fees, the Guardian Plan allows you to access priority service, reduced repair costs, and essential maintenance—all at a fraction of the standard rate. This ensures your system stays in top condition while keeping costs manageable.
What’s Covered Under Our Traditional Warranty?
While our standard installation warranty remains in place, it only covers specific issues:
- 10-Year Workmanship Warranty – Covers issues that we determine to be a failure in GFE’s workmanship.
- 5-Year Roof Penetration Leak Warranty – Covers roof leaks related to solar attachment penetrations.
For all other non-warranty service needs, the Guardian Plan provides an affordable and proactive solution.
Benefits of the Guardian Plan
The Guardian Plan offers significant perks, including:
- Available to Everyone: The Guardian Plan is accessible to all customers – legacy, future and orphaned. *Only available to Texas residents*
- Automated Monthly Reports: Receive a monthly report comparing your actual production with the estimated production in the contract you signed.
- Labor Protection Upgrade: Get peace of mind with full coverage for your service needs, including your GFE-installed SPAN and EV charger.
- Full Service Support for Comms & Firmware Issues:Stay worry-free with added protection for communication and firmware-related issues, ensuring your system runs smoothly.
- Includes Basic Material Costs: Each visit includes up to $200 worth of materials to address your needs on-site, ensuring no additional charges for basic materials.
- Need More Time? If the service exceeds 4 hours, any additional time will be billed at the discounted rate of $40 per man hour, ensuring that costs remain transparent and manageable.
- Exclusive Perks: Enjoy early access to beta products, and get automatically entered into exciting raffles and giveaways.
How Much Can You Save?
Tier 1: PV-Only System
- Guardian Plan Cost: $300 annual fee + $75 per service visit (up to 4 hours)
- Total for First Visit: $375
- Standard Service Rate: $470
- Savings: $95 saved at first visit!
Tier 2: PV & Storage
- Guardian Plan Cost: $500 annual fee + $100 per service visit (up to 4 hours)
- Total for First Visit: $600
- Standard Service Rate: $670
- Savings: $70 saved at first visit!
Tier 3: 320A Meter Base or Large PV & Storage
- Guardian Plan Cost: $650 annual fee + $125 per service visit (up to 4 hours) x 2 visits
- Total for Two Visits: $900
- Standard Service Rate: $1,340
- Savings: $440 saved at your second visit!
Choose the Plan That Works for You
For those who prefer a pay-as-you-go option, standard service rates will still be available. However, enrolling in the Guardian Plan ensures you receive discounted rates, priority scheduling, and additional perks.
By adopting this model, Good Faith Energy can continue delivering the expert care your solar system deserves while keeping costs affordable for our valued customers.
Ready to save?